Privacy Policy for Dukasa Dispensary

Effective Date:

20th January 2025

Dukasa Dispensary is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:
Name, address, email address, and phone number.
Date of birth and gender.
Medical history, prescriptions, and other health-related information.
Payment information.
Other information you provide to us in person, via our website, email, or phone.

2. How We Collect Information

We collect personal information:
Directly from you when you provide it to us in person, over the phone, or online.
Through prescriptions or referrals from healthcare professionals.
From third parties with your consent or as required by law.

3. How We Use Your Information

We use your personal information to:
Provide pharmaceutical products and services, including compounding medications.
Comply with legal and regulatory requirements.
Communicate with you regarding your prescriptions, orders, or inquiries.
Improve our products and services.

4. Disclosure of Your Information

We may disclose your personal information:
To healthcare professionals involved in your care.
To third-party service providers who assist us in delivering our services (e.g., delivery services or IT support).
As required by law, such as to government or regulatory authorities.
We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. This includes implementing secure systems, training staff on privacy protocols, and regularly reviewing our security practices.

6. Accessing and Correcting Your Information

You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
To request access or corrections, please contact us using the details provided below.

7. Cookies and Online Data Collection

When you visit our website, we may collect non-personal information through cookies to improve your online experience. You can disable cookies through your browser settings if you prefer.

8. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Phone:

(03) 9822 3668

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website.